Shipping & Delivery
Where do you ship from?
We ship all orders from our regional distribution centers to ensure efficient delivery. Your order may be fulfilled from a warehouse located in your region to reduce transit times and provide you with the best possible service.
What shipping methods are available?
We offer several shipping options to suit your needs. Standard shipping typically takes 3-7 business days, while express shipping options are available for faster delivery, usually within 1-3 business days. The exact shipping methods and delivery timeframes available to you will be displayed during the checkout process based on your delivery location.
How much does shipping cost?
Shipping costs are calculated based on your delivery address, the weight of your order, and the shipping method you select. You can view the exact shipping cost during checkout before completing your purchase. We occasionally offer free standard shipping promotions, which will be automatically applied if your order meets the specified criteria.
How long does it take to process my order?
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. During sale periods or high volume events, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email that contains your tracking number and a link to monitor your package’s progress. You can also check your order status by logging into your account on our website at tropicfeelusa.com and viewing your order history.
Do you ship internationally?
Yes, we ship to numerous countries worldwide. International shipping costs and delivery times vary depending on the destination. You can check if we deliver to your country by entering your address during checkout. Please note that customs fees, import duties, and taxes may apply for international shipments and are the responsibility of the recipient.
What if I’m not home when my order arrives?
If you’re not available to receive your delivery, the carrier will typically leave a notice with instructions for pickup or rescheduling. For most shipping methods, the carrier will make multiple delivery attempts. For specific delivery procedures, we recommend checking the tracking information provided in your shipping confirmation email.
Can I change my shipping address after placing an order?
We can only modify shipping addresses if the request is made before your order has been processed and shipped. Please contact our customer service team immediately through the contact form on tropicfeelusa.com if you need to change your shipping address. Once an order has been shipped, we are unable to redirect the package.